At Zeptdeals, we strive to provide our customers with a seamless and satisfying shopping experience. Please read our Refund and Cancellation Policy carefully before purchasing any voucher(s) from our platform.
1. Cancellation Policy
Once a voucher is purchased and payment is successfully processed, the order cannot be canceled.
Customers are advised to review all details (voucher type, value, validity, and terms) before making a purchase.
In case of any technical issue resulting in duplicate payment or multiple voucher issuance, please contact our support team immediately.
2. Refund Policy
Digital vouchers are non-refundable and non-exchangeable once delivered to the customer’s registered email, SMS, or account dashboard.
No refund will be provided for:* Change of mind after purchase.
* Incorrect details entered during checkout.
* Partial redemption of a voucher.
Refunds are only applicable in the following cases:The voucher code delivered is invalid or not working due to a technical error from our system.
The voucher has already expired at the time of delivery.
The voucher was charged but not delivered within the specified time frame.
3. How to Request a Refund
To raise a refund request, please contact our support team at [support email/contact number] within 48 hours of purchase.
You must provide:* Order ID
* Proof of payment
* Details of the issue (e.g., non-functional code, non-delivery)
Our team will investigate and process eligible refunds within 7-10 business days, subject to verification.
4. Validity & Usage of Vouchers
Vouchers are subject to the terms and conditions of the issuing brand/merchant.
We are not responsible for any refusal of service, expired vouchers after the validity period, or merchant-related disputes.
Customers are responsible for using vouchers within the specified validity period.
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